Returns and Exchanges

We know sometimes things don’t fit or aren’t exactly what you were expecting and that’s okay! Randolph offers free and immediate exchanges or returns for just those occasions. 

  1. Orders are eligible for exchange or return within 30 days of the original purchase.  **HOLIDAY EXTENDED RETURNS: Eligible items purchased on RandolphUSA.com between November 15, 2024 and December 31, 2024, may be returned up to 60 days from the date ordered.  All other terms and conditions of the RandolphUSA.com Return Policy still apply to items purchased.  All purchases made after December 31, 2024 are subject to the Standard Return Policy. 

  2. Free exchanges and returns apply to domestic U.S. orders placed on RandolphUSA.com

  3. Prescription products are not eligible for return. See Prescription Return Policy below.

  4. Randolph products purchased from other vendors or third parties are not eligible for exchanges or returns through RandolphUSA.com

  5. Bought a Randolph product from an authorized dealer? Please contact your place of purchase.

  6. Services (like Laser Engraving) are not eligible for refund but engraved items are eligible for exchange.

  7. Some items, such as prescription products, may not qualify for exchange or return. 

Prescription Products Return Policy

Prescription lenses are nonrefundable. However, Randolph will work closely with you to resolve any issues related to your prescription lenses within 30 days of receipt. If you're experiencing issues with your Randolph prescription eyewear, please contact us and one of our Optical Advisors will assist you.

 

Have a U.S. return?

US Returns

Have an international return?

International Returns

 

How does it work? 

  1. Select if your order was shipped to the US or was an international order.

  2. Follow the prompts on the next pages.

  3. Print the pre-paid return label and package your item(s) safely and securely. Please remember to include the original packaging and accessories.

  4. Drop your package off at a designated carrier location.

  5. Once your exchange or refund is completed on RandolphUSA.com, you will have 14 days to get your item on its way.

  6. Your requested refund will be processed when your package is received by the carrier.

  7. If your item is not received by the carrier within 14 days of the completed exchange or return request, your original purchase amount may not be refunded or applied to your exchange order. 

 

Don't have your order number?

Contact Customer Service at returns@randolphusa.com 

Have an International Return?

If you are returning product from outside of mainland United States, please send to the following address:

Randolph Engineering, Inc. 
Attn: International Returns
MSC 100
26 Thomas Patten Drive 
Randolph, MA 02368 USA

Please Note: Please include the following inside the package: Full Name, Street Address, Phone Number, Email address, and the return reason. We recommend you track or retain confirmation of your delivery to us.

 

Repairs

Have a repair?

For US Repairs and Service requests, please visit our Repairs page. 

VISIT REPAIRS PAGE >

 

Have an International Repair?

If you are returning product from outside of mainland United States for repair or warranty claim, send your item to:

Randolph Engineering, Inc.
Attn: International Repairs
MSC 200
26 Thomas Patten Drive
Randolph, MA 02368 USA

Inside your package include the following information:
Your Full Name, Street Address, Phone Number, Email address, and a brief description of the repair service you are requesting.  We recommend you track or retain confirmation of your delivery to us.  We will contact you after our inspection of your item is complete and we are ready to process your repair request.