PRESCRIPTION EYEWEAR FAQs

Product QUESTIONS

Randolph’s all-new SkyRx™ Prescription Eyewear Collections offer your favorite Randolph frames, now available with premium SkyRx™ lenses that can be customized with your current Eyewear Prescription. You can now enjoy a selection of iconic Randolph Sunglasses or Clear Eyewear styles with the perfect vision correction tailored to your needs.

You can shop our selection of Prescription Sunglasses options here. We also now offer Clear and Transitions options here.

You have a choice of Non-Polarized or Polarized for any Randolph SkyRx™ Sunglasses lenses. Non-Polarized lenses offer protection from harmful UV rays and reduce overall brightness through tinting. Polarized Lenses enhance vision and comfort by eliminating glare, increasing contrast and improving colors perception.

Yes! You can shop our selection of frames with Clear SkyRx™ here. After choosing your style and entering your Prescription, you'll also have the option to choose Clear Lenses or Transitions XTRActive NG Lenses.

Also known as Photochromatic, Transitions XTRActive NG (New Generation) Lenses are Gray in color deliver the best extra darkness & extra light protection from intense light indoors, outdoors, or driving. These lenses darken when exposed to sunlight, even behind the windshield of a car. Under low light intensity, these lenses are clear indoors with a hint of protective tint, to help protect from harsh indoor lighting and Blue Light from digital devices. Blocks 100% UVA and UVB. To order, select one of our Clear prescription styles here. After choosing your style and entering your Prescription, you'll have the option to select Transitions XTRActive NG Lenses.

Randolph SkyRx™ Prescription lenses are available in three high-quality materials, to best suit your prescription and lifestyle needs. Polycarbonate: Lightweight and impact-resistant, ideal for everyday use and active lifestyles. Trivex: Offers excellent optical clarity and impact resistance, while being even lighter than Polycarbonate. Hi-Index (1.67): Our thinnest, lightest lenses, making it a great choice for stronger prescriptions. Not all prescriptions are compatible with every lens material option. If you enter your prescription manually, your lens material selection may be limited to options compatible with your prescription.

All Randolph SkyRx lenses include our Premium Anti-Reflective to reduce reflections by 99%, Scratch-Resistance, and UV Protection to enhance the performance and durability of your lenses. Our lenses are also Hydrophobic to repel water and oils, keeping your lenses cleaner; Anti-Static to help keep dust and debris away from lenses; and incorporate Randolph Blue Wave Protection to reduce eye strain from digital screens and artificial lighting.

Yes, you can order Single Vision Reading only glasses! Choose any frame available in Prescription, select Add Prescription, select Single Vision and follow the prompts to enter your reading prescription manually, upload it, or choose "Send Later" option.

We do not offer Prescription Lenses for your previously purchased Randolph frames at this time.

Currently, we offer a selection of our top selling styles in Prescription. Not all styles are available in Prescription at this time. You can shop Clear and Transitions options here or you can shop Prescription Sunglasses options here.

ORDERING QUESTIONS

To find styles available in Prescription, you can shop Clear and Transitions options here or you can shop Prescription Sunglasses options here. While shopping our collections, styles available in Prescription will have "RX" or "Prescription" indicated in the corner of the image. Select your style, and click the Add Prescription button. You will be prompted to choose Single Vision or Progressive. You may choose to upload your prescription, or enter your prescription manually, and you will need to enter your PD (Pupillary Distance. You may also choose to send your prescription later. If you have any questions during the process, our Customer Care Team is available to assist you at 1-800-541-1405.

You can choose between Single Vision or Progressive (Multifocal) Lenses. Single Vision Lenses are designed to provide clear vision at a fixed distance. They correct one field of vision, such as Distance only, Intermediate only, or Reading only. Unlike progressive lenses, single-vision lenses have the same optical power throughout the lens. Progressive Lenses provide a seamless progression from distance, to intermediate, to near, allowing for clear vision at multiple focal points. If your prescription includes ADD or NV-ADD then it can be ordered as a Progressive lens.

Your eyewear prescription details can be obtained from your EyeCare Provider. It will include Sphere (SPH), Cylinder (CYL), Axis for Single Vision prescriptions; Progressive (Multifocal) prescriptions, will also have a number in the Add (ADD) column. Please ensure your prescription is valid (not expired) and signed by a Licensed EyeCare Provider, before placing an order.

Your Pupillary Distance (PD) measurement indicates the distance between the centers of your pupils, in millimeters. It is a required measurement that ensures your new lenses are custom aligned over the center of your pupil for proper clarity. If you do not know your PD, or don't have it on your prescription, you can enter 63 (as an average PD value is between 58 and 65 for an adult.) PD can be written in different ways: Single PD = A single number (62) = The total distance between the center of both pupils. Dual PD = A specific measurement from each pupil (Right & Left) to the bridge of the nose. (33/31 or Right=33 Left=31)

Yes, Randolph SkyRx can accommodate Prism prescriptions. If you have a prism prescription, please contact our Customer Care Team to ensure we can meet your specific needs.

Randolph offers a wide range of styles to accommodate various prescriptions. However, some combinations of higher prescriptions and specific frames sizes may not be available, or available with only certain lens material options. In this case you will be shown the options available upon entering your information and choices, or asked to contact our Customer Care Team for assistance.

Absolutely! When customizing each pair of glasses on our product page, you'll be prompted to upload your prescription. You can upload different prescriptions for each pair and choose distinct lens types for every order, ensuring each pair meets your specific vision needs.

Since all prescription orders are custom-made, we are unable to cancel or make changes once the order has been submitted. Please double-check your prescription and order details before finalizing your purchase. If you have any questions or concerns, our Customer Care Team is here to assist you.

INSURANCE & HSA/FSA QUESTIONS

Yes, you can use your HSA/FSA account for Randolph prescription eyewear and prescription sunglasses. Many flexible spending or health savings accounts will provide a debit card, so if you have one you can use it to pay just like you would use a normal debit card. Some programs may require that you pay out of pocket and then request reimbursement after you purchase. In those cases, you'll need a receipt. Upon checkout, Randolph will provide you with an itemized receipt that you can submit for reimbursement from your HSA/FSA account. If you are unsure how to use your FSA/HSA account, check with your provider.

FSAs (flexible spending accounts) and HSAs (health savings accounts) are benefits offered by some employers that allow you to set aside pre-tax dollars for certain qualified healthcare expenses, like prescription eyewear. Typically FSA contributions must be used before the end of the year. Check with your provider or employer if you are unsure how to use your account.

We do not process prescription insurance claims directly. However, our prescription eyewear may qualify for out-of-network reimbursement. We recommend contacting your insurance provider before making a purchase to confirm your eligibility and benefits.

SHIPPING & DELIVERY QUESTIONS

We offer free shipping within the U.S.!

Once you have placed your order and submitted your prescription, it typically takes 17-20 days to receive your custom Randolph Eyewear. Shipping times vary depending on your location. You can expect to receive a shipping confirmation email with tracking information 12-15 days after you submit your order and prescription information.

You will receive a confirmation email once your order is placed. When your prescription order is ready to ship, typically within 10 to 15 business days, you will receive another email with tracking information.

CARE & WARRANTY QUESTIONS

To keep your Randolph SkyRx Eyewear in top condition, clean them regularly with a microfiber cloth and lens cleaner. Avoid using housecleaner or paper products, as these can scratch the lenses and deteriorate the lens coatings. Always store your eyewear in a protective case and avoid leaving your eyewear in excessive heat.

Randolph guarantees its SkyRx Lenses against defects in the material and workmanship during a one year period from the purchase date. This warranty does not cover damage caused by accidents, improper care, or normal wear and tear. For more detailed information, please visit our warranty page.

View our HIPAA policy page here.

RETURNS

All prescription orders are custom-made, and Randolph is unable to cancel or refund orders once they are submitted. However, we want you to be completely satisfied with your new Randolph SkyRx Eyewear. We understand there could be potential adaptation or prescription issues that can be handled with the help of our Optical Team. Randolph will work closely with you to resolve any issues related to your prescription lenses within 30 days of receipt. If you have any issue with your order, please contact our Customer Care Team and we will be happy to assist you.